Privacy Policy
Our Approach to Privacy
At seravellee, we understand that protecting customer information is an important part of providing a trustworthy online shopping experience.
This Privacy Policy describes how information about you may be collected, handled, shared, and protected when you visit https://seravellee.com, explore our beauty and skincare collections, complete a purchase, or communicate with our customer support team.
The website seravellee.com is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd., the business entity responsible for operating the store and managing customer-related services.
Please read this policy to understand how information may be handled when you interact with our website.
1. Information Collected Through Our Store
The information we collect depends on how you use seravellee.com and which services you choose to access.
Personal and Contact Details
When you place an order or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and other information necessary to communicate with you.
Purchase and Order Records
We may process details concerning the products you purchase, order numbers, payment confirmation, purchase history, fulfillment status, tracking information, and return or refund requests.
Technical and Browsing Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, device type, browser information, operating system, pages visited, and interactions with our store.
Information You Choose to Share
If you send us a message, leave a review, submit feedback, or contact customer support, we may collect the information included in your communication.
Payment-Related Information
Payments may be handled through third-party payment providers integrated with our ecommerce platform. These providers process payment information necessary to complete transactions.
We may receive payment confirmations, transaction references, and billing-related information, but we do not intentionally maintain complete payment card information on our own systems.
2. Why We Process Customer Information
We use personal information where reasonably necessary to operate our online store and provide services to customers.
Common purposes include:
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Receiving and managing customer orders
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Confirming payments and maintaining transaction records
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Preparing products for shipment
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Arranging delivery and providing tracking information
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Answering customer inquiries
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Handling cancellations, returns, and refunds
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Resolving product or delivery concerns
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Maintaining website performance and security
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Preventing fraudulent or unauthorized activities
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Managing customer accounts and shopping preferences
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Improving website navigation and shopping features
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Providing promotional communications where permitted
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Meeting applicable business, accounting, and legal requirements
We aim to use customer information for legitimate purposes related to the operation of our business.
3. Information Provided for Other People
Customers may occasionally place orders intended for another person, such as a family member, friend, or gift recipient.
In these situations, information about the recipient may be provided during checkout.
This may include the recipient's name, delivery address, and contact telephone number.
Customers should ensure that they have the appropriate permission or another valid basis for providing another person's information.
We use such details to process the relevant order, arrange delivery, and assist with related inquiries.
4. Cookies and Online Technologies
Our website may use cookies and similar technologies to operate shopping features, understand website activity, and improve the customer experience.
These technologies may support:
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Shopping cart functionality
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Customer account access
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Checkout procedures
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Website preferences
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Store performance measurement
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Website traffic analysis
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Product page improvements
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Security and fraud prevention
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Advertising measurement where applicable
Certain technologies may be provided by our ecommerce platform or other authorized service providers.
Customers can manage some cookie preferences through their browser settings or privacy controls made available on our website.
Restricting essential cookies may affect shopping cart functionality, checkout services, or other website features.
Where required by applicable law, we will request appropriate consent before using nonessential tracking technologies.
5. Payment Information and Financial Service Providers
When customers purchase products from seravellee, payment transactions may be processed by external payment service providers.
These providers may collect information necessary to verify, authorize, and complete payments.
Depending on the transaction, we may receive limited information such as:
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Transaction identifiers
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Payment approval status
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Billing details
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Refund confirmation
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Payment-related order records
Payment processors may handle information according to their own security standards and privacy notices.
For security reasons, customers should never provide complete card numbers, verification codes, or financial account passwords through ordinary customer service emails.
6. When Information May Be Shared
To operate seravellee.com and fulfill customer purchases, we may disclose relevant information to service providers that assist with our business activities.
Such recipients may include:
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Ecommerce platform providers
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Payment processing companies
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Shipping carriers
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Warehousing and order fulfillment partners
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Website hosting providers
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Customer support and communication services
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Website analytics providers
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Advertising and marketing service providers, where applicable
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Fraud prevention and security providers
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Professional advisers
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Government or regulatory authorities when legally required
Information is shared according to the services involved and applicable legal requirements.
We do not disclose customer information to unrelated parties simply for unrestricted use.
Information may also be disclosed when necessary to comply with the law, respond to valid legal requests, or protect legitimate rights and interests.
7. Marketing Preferences and Email Communications
Where permitted by applicable law, we may send customers information about new beauty products, promotions, special offers, or other store updates.
Customers may unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.
Choosing not to receive marketing communications will not prevent necessary transactional messages.
These may include:
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Order confirmations
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Payment receipts
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Shipping updates
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Refund notifications
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Responses to customer support requests
We aim to respect customer communication preferences and applicable marketing requirements.
8. Protecting Customer Information
We take reasonable measures intended to safeguard personal information against unauthorized access, misuse, disclosure, alteration, or loss.
These measures may include appropriate access restrictions, platform security features, and internal procedures for handling customer information.
However, no website, communication network, or electronic storage system can guarantee absolute security.
Customers are encouraged to protect account credentials, use secure devices, and avoid sharing sensitive payment information through unprotected channels.
9. How Long Information Is Retained
We retain customer information for periods reasonably necessary to support the purposes described in this policy.
The length of retention may depend on:
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Order processing and fulfillment requirements
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Customer service and after-sales support
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Accounting and financial records
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Tax and regulatory obligations
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Security and fraud prevention
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Dispute resolution
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Other applicable legal requirements
When information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or otherwise securely manage it, subject to applicable retention obligations.
10. Customer Privacy Choices and Rights
Depending on your location and the privacy laws that apply, you may have certain rights concerning personal information.
These rights may include:
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Requesting access to information associated with you
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Asking for inaccurate information to be corrected
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Requesting deletion of eligible personal information
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Obtaining information about how your data is processed
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Objecting to or restricting certain processing activities
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Withdrawing consent where processing is based on consent
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Opting out of certain targeted advertising or data-sharing activities where legally required
Some requests may be subject to identity verification, legal exceptions, or record-retention requirements.
To submit a privacy-related request, contact:
We will review and respond to requests in accordance with applicable law.
11. Personal Information Processed Internationally
seravellee is operated by Hubei Shengyeqiong Network Technology Co., Ltd., a company based in China.
Because we serve customers online and may use service providers located in different regions, customer information may be processed, accessed, transferred, or stored outside the customer's country of residence.
Such processing may involve ecommerce platforms, payment providers, fulfillment services, shipping partners, and customer support systems.
Where applicable law requires additional safeguards for international information transfers, we will take appropriate measures to support lawful processing.
12. Privacy of Children
Our online store is intended for individuals who are legally permitted to make purchases.
We do not knowingly collect personal information directly from children in a manner that violates applicable privacy laws.
If you believe that a child has provided personal information to us inappropriately, please contact our support team.
We will review the concern and take appropriate action consistent with applicable legal requirements.
13. External Websites and Independent Services
seravellee.com may contain links to payment providers, external websites, or other independently operated services.
These third parties may collect and process information under their own privacy policies.
We are not responsible for the privacy practices of websites and services that we do not control.
Customers should review the relevant third-party privacy notices before sharing information through external services.
14. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our business activities, website functions, service providers, or applicable legal requirements.
The latest version will be published on this page.
When appropriate, updates may include an effective date or additional information about material changes.
We encourage customers to review this Privacy Policy periodically.
15. Business and Privacy Contact Information
If you have questions about this Privacy Policy, the handling of personal information, or your privacy rights, please contact us using the following details.
Brand Name: seravellee
Legal Operating Company: Hubei Shengyeqiong Network Technology Co., Ltd.
Official Website: https://seravellee.com
Registered Business Address:
Room 2, 17th Floor, Unit, Building S7, Buildings G11 and S7, Baishazhou Garden Phase I, No. 7 Sitan Road, Baishazhou, Zhangjiawan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email: service@seravellee.com
Business Phone: +86 27 5962 3058
Business Ownership Statement:
seravellee.com is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd., which is responsible for managing the website, coordinating customer orders, handling business-related communications, and providing online retail services.
We value the trust customers place in seravellee and aim to handle personal information with care, transparency, and respect.