Terms of Purchase

1. Purchasing From seravellee

Welcome to seravellee, an online destination for skincare, cosmetics, and personal care products.

These Terms of Purchase describe the conditions that apply to purchases made through seravellee.com. They explain how orders are placed and reviewed, how payments and deliveries are handled, and what customers should know about cancellations, returns, refunds, and after-sales assistance.

The website is operated by Hubei Shengyeqiong Network Technology Co., Ltd., the legal company responsible for the commercial activities conducted through seravellee.com.

By completing a purchase, you agree to these Terms of Purchase and acknowledge the related policies available on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies.

Your rights under applicable consumer protection laws remain unaffected.

2. Before You Place an Order

We encourage customers to review their purchases carefully before proceeding to payment.

Please check the following information:

  • Product name, description, and features

  • Ingredients and application instructions, where applicable

  • Product size, quantity, and available options

  • Product price and promotional discounts

  • Shipping charges and estimated delivery times

  • Recipient and delivery details

  • Final order total

Product details are provided on individual product pages to help customers make informed purchasing decisions.

By placing an order, you confirm that the information you submit is accurate and that you are authorized to use your selected payment method.

3. Customer Information and Accuracy

To complete a purchase, customers may be required to provide their full name, email address, telephone number, billing information, shipping address, and other details necessary for order fulfillment.

Customers are responsible for checking that this information is complete and correct.

Incorrect delivery addresses or missing contact information may result in delays or unsuccessful delivery attempts.

If you notice an error after placing your order, please contact service@seravellee.com promptly.

We will make reasonable efforts to assist with corrections before shipment, although changes cannot be guaranteed after fulfillment arrangements have progressed.

Personal information is handled in accordance with our Privacy Policy.

4. Order Confirmation and Review

After a purchase is submitted, an automated confirmation email will generally be sent to the email address entered during checkout.

This message confirms that the order has been received.

Before preparing an order for shipment, we may verify payment authorization, inventory availability, delivery eligibility, and transaction security.

In certain circumstances, an order may need to be canceled or adjusted.

Examples include:

  • A product becoming unavailable

  • An unsuccessful payment authorization

  • A significant pricing or technical error

  • An address that cannot be served

  • A transaction requiring further security verification

If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund to the original payment method.

We will not replace an ordered product with a materially different item without the customer's consent.

5. Product Information and Presentation

We work to provide useful and accurate information about the beauty and skincare products available in our store.

Product listings may include descriptions, ingredients, specifications, sizes, photographs, usage directions, and relevant precautions.

Occasionally, the appearance of delivered merchandise may differ slightly from website images because of lighting, screen settings, or packaging updates.

Customers should review the product label, ingredients, and instructions before use.

If a product is materially different from its description or arrives defective, customers may contact us for an appropriate resolution.

6. Skincare and Personal Care Considerations

Skin types, sensitivities, and personal care needs vary.

A product that is suitable for one individual may not be appropriate for another.

Before using a new skincare product, customers should review the ingredients and follow the manufacturer's application instructions.

A patch test may be advisable when introducing unfamiliar ingredients.

If irritation or an unexpected reaction occurs, discontinue use and seek medical advice when appropriate.

Product information on our website is intended for general consumer purposes and does not replace professional medical guidance.

These considerations do not limit legal rights regarding defective, unsafe, or incorrectly described products.

7. Prices, Currency, and Promotions

Unless otherwise indicated, prices on seravellee.com are displayed in U.S. dollars (USD).

The total payable amount is shown during checkout and may include product prices, promotional discounts, shipping fees, and applicable taxes.

Discount codes and other offers may be subject to stated conditions, such as minimum purchase amounts, eligible products, expiration dates, and usage restrictions.

Prices may change over time, but changes will not alter the agreed price of a completed order except as permitted by applicable law.

If a substantial pricing error is identified, we will contact the affected customer and explain the available options, including cancellation and a refund where appropriate.

8. Payment Methods

Customers may pay using the payment options displayed at checkout.

The availability of particular payment methods may depend on the customer's location, payment provider, and transaction requirements.

Payments may be processed by third-party financial service providers.

By completing payment, customers confirm that they are authorized to use the selected payment method.

For account security, customers should never send full payment card numbers, card verification codes, or passwords through email or ordinary customer support messages.

For more information about personal information handling, please review our Privacy Policy.

9. Order Processing

After successful payment confirmation, orders generally require 1–5 business days for processing.

This period may include:

  • Verifying the order

  • Confirming product availability

  • Preparing the items

  • Packaging the shipment

  • Coordinating with fulfillment partners

Business days exclude weekends and public holidays.

Processing may occasionally take longer during high-demand periods, inventory disruptions, or other unexpected operational circumstances.

Where a significant delay occurs, we will make reasonable efforts to update the customer.

10. Shipping Coverage and Delivery Estimates

seravellee currently offers standard shipping to eligible addresses within the United States.

Our estimated shipping transit time is 10–20 business days after dispatch.

Including the usual order preparation period, the estimated total time from payment confirmation to delivery is generally 11–25 business days.

These are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by carrier schedules, weather conditions, public holidays, customs procedures where applicable, transportation disruptions, seasonal demand, and other logistical circumstances.

Orders may be dispatched through suppliers, warehouses, or third-party fulfillment facilities.

The shipping origin may differ from our registered business address.

Please review our Shipping Policy for detailed delivery information.

11. Shipping Charges

The currently confirmed standard shipping option for eligible orders delivered within the United States is:

Standard Shipping

  • Order Amount: $36.90 USD or more

  • Shipping Fee: $6.99 USD

  • Estimated Transit Time: 10–20 business days after dispatch

For orders below $36.90 USD, the applicable shipping availability, shipping options, and charges will be displayed at checkout before payment is completed.

The final shipping charge shown at checkout is the applicable charge for the order.

Any future shipping promotions or rate adjustments will be subject to the conditions disclosed on our website and at checkout.

12. Shipment Updates and Tracking

When an order is dispatched, customers will generally receive shipment information by email.

Where available, the notification may include:

  • Tracking number

  • Carrier details

  • Shipment updates

  • Delivery information

Tracking information may take additional time to appear after a package has been handed to the logistics provider.

If tracking information has not updated for an extended period, please contact service@seravellee.com with your order number and available tracking information.

Our customer support team will review the available information and provide assistance.

13. Delivery Problems and Missing Packages

Customers should contact us if an order is significantly delayed, appears lost in transit, or is marked as delivered but cannot be located.

Please provide your order number and relevant tracking details.

Our team may coordinate with shipping providers to investigate the issue.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy required by applicable law.

A carrier's delivery confirmation does not automatically prevent a customer from reporting a legitimate delivery problem.

We will not automatically deny assistance simply because a shipment has already been handed to a carrier.

14. Changes to Submitted Orders

If you need to correct an address, change an item, or request another order adjustment, please contact our customer support team as soon as possible.

Order modifications depend on the fulfillment stage and may no longer be available after packaging or shipping preparation has begun.

To request assistance, email service@seravellee.com and include your order number and the details of the requested change.

We will review the request and explain the available options.

15. Order Cancellations

Customers may submit a cancellation request within 24 hours after placing an order, provided that the order has not reached a stage where cancellation is no longer reasonably possible.

Cancellation requests should be sent to service@seravellee.com with the order number and relevant details.

If the order has already been dispatched, cancellation may not be available.

Customers may still request an eligible return after delivery according to our Return & Refund Policy.

No undisclosed cancellation fees will be charged.

16. Returns, Refunds, and Exchanges

Eligible customers may request a return within 14 calendar days after delivery, subject to our Return & Refund Policy.

For voluntary change-of-mind returns, beauty and personal care products must generally remain unused, unopened, and in their original condition, where permitted by applicable law.

Opened or used items may be excluded from voluntary returns because of hygiene and safety considerations.

These restrictions do not remove statutory rights concerning damaged, defective, unsafe, incorrect, or materially misdescribed products.

Before returning an item, please contact service@seravellee.com and provide the order number, product name, and reason for the request.

Our team will review the request and provide the applicable return instructions and destination.

Please do not send returns to our registered business address unless specifically instructed to do so.

Once an approved return has been received and inspected, eligible refunds will generally be initiated within 5–10 business days.

Refunds are normally issued to the original payment method.

Additional processing time may be required by the customer's bank or payment provider.

Exchange requests depend on product availability and eligibility.

For voluntary change-of-mind returns, customers are generally responsible for applicable return shipping costs.

If a product is damaged, defective, incorrect, or materially different from its description due to an issue with the product or our fulfillment process, seravellee will cover reasonable return shipping costs when a return is necessary, or provide another appropriate solution without unreasonable additional expense to the customer.

17. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from its description, please contact us promptly.

To help us assess the problem, please provide:

  • Order number

  • Product name

  • Description of the issue

  • Photographs of the item and packaging when relevant

We will review the circumstances and provide an appropriate solution.

Depending on the situation, this may involve a replacement, refund, approved return, or another remedy required by applicable law.

Customers will not be required to bear unreasonable costs caused by our fulfillment errors or defective products.

18. Customer Responsibilities

To help us provide an efficient shopping experience, customers are expected to:

  • Provide correct contact and shipping information

  • Review product details before purchasing

  • Follow product instructions and safety warnings

  • Use authorized payment methods

  • Notify us promptly about order errors

  • Use our website lawfully

Customers should also retain their order confirmation and relevant purchase information for future reference.

These responsibilities do not remove any rights protected by applicable consumer laws.

19. Website Security and Proper Use

Customers must not interfere with the security, availability, or normal functioning of seravellee.com.

Activities involving unauthorized access, fraudulent payments, malicious software, or unlawful use of website content are prohibited.

We may take reasonable measures to protect customer information, prevent fraud, and maintain safe website operations.

20. Services Provided by Third Parties

Certain aspects of our online store may be supported by independent providers.

These services may include:

  • Payment processing

  • Website hosting

  • Shipping

  • Order fulfillment

  • Security

  • Customer communication

Third-party providers may maintain separate service terms and privacy practices.

We remain responsible for meeting our obligations under applicable consumer protection laws.

21. Service Disruptions

Unexpected circumstances may occasionally affect website access, order processing, payments, or deliveries.

Such circumstances may include:

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • Technical outages

  • Supply chain interruptions

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to inform affected customers and provide appropriate assistance.

Nothing in this section removes mandatory rights to refunds or other legal remedies.

22. Customer Privacy

We collect and process information necessary to manage purchases, arrange shipping, provide customer support, maintain transaction security, and comply with applicable legal obligations.

For details about how personal information is handled, please consult our Privacy Policy.

Privacy-related inquiries may be sent to service@seravellee.com.

23. Changes to These Purchase Terms

We may update these Terms of Purchase when necessary to reflect changes in our business operations, purchasing procedures, shipping arrangements, or legal obligations.

The updated terms will be published on seravellee.com.

Changes will not retroactively remove rights that customers have already acquired through completed purchases.

24. Business Details

Brand Name:
seravellee

Legal Company Name:
Hubei Shengyeqiong Network Technology Co., Ltd.

Official Website:
seravellee.com

Registered Business Address:
Room 2, 17th Floor, Unit, Building S7, Buildings G11 and S7, Baishazhou Garden Phase I, No. 7 Sitan Road, Baishazhou, Zhangjiawan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@seravellee.com

Business Phone:
+86 27 5962 3058

Business Ownership Statement

seravellee is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd.

The company manages website operations, customer communication, order coordination, fulfillment arrangements, and after-sales services provided through seravellee.com.

25. Contact and Customer Assistance

For questions concerning purchases, order changes, payment issues, delivery, returns, refunds, exchanges, or these Terms of Purchase, please contact us.

Email:
service@seravellee.com

Phone:
+86 27 5962 3058

Website:
seravellee.com

We aim to provide customers with clear product information, transparent purchasing conditions, and helpful support throughout their shopping experience.

Thank you for choosing seravellee.