Terms of Service

1. Welcome to seravellee

Thank you for visiting seravellee.com.

These Terms of Service outline the rules, responsibilities, and conditions that apply when you browse our website, explore our products, make purchases, or interact with our customer service team.

The seravellee online store is operated by Hubei Shengyeqiong Network Technology Co., Ltd., the registered business entity responsible for managing the website and its related commercial activities.

In this document, references to "seravellee," "we," "our," or "us" mean Hubei Shengyeqiong Network Technology Co., Ltd.

By using our website, you agree to these Terms and the policies referenced within them. If you do not agree, please refrain from using our services.

These Terms should be read alongside our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable purchasing conditions.

Nothing in these Terms is intended to waive or restrict consumer rights protected by applicable law.

2. What Our Website Provides

seravellee is an online retail destination focused on cosmetics, skincare, beauty accessories, and personal care products.

Through our website, visitors can explore product collections, learn about available merchandise, review prices, select products, and complete online purchases.

Our services may include:

• Online product browsing and selection

• Access to product information and descriptions

• Shopping cart and checkout functions

• Secure payment processing through supported providers

• Order confirmation and fulfillment coordination

• Shipping notifications and available tracking information

• Customer inquiries and after-sales assistance

We may improve, update, or discontinue certain website functions as our business develops.

While we aim to maintain consistent access to our website, occasional interruptions or maintenance may occur.

3. Appropriate Use of Our Website

Visitors must use seravellee.com in a lawful and responsible manner.

When accessing our services, you agree not to:

• Provide deliberately false account or order information

• Attempt to gain unauthorized access to restricted systems

• Interfere with website security or performance

• Use payment information without authorization

• Distribute malicious software or harmful content

• Copy protected website materials without permission

• Conduct fraudulent transactions

• Use the website for unlawful purposes

Customers must have the legal capacity or appropriate authorization to complete purchases.

We may restrict access or take other reasonable measures when necessary to protect customers, transactions, and website operations.

4. Product Selection and Descriptions

We aim to present useful information to assist customers in selecting appropriate beauty and personal care products.

Individual product pages may contain information about:

• Product names and intended uses

• Ingredients and materials

• Sizes, weights, or volumes

• Available colors or variations

• Application instructions

• Product features

• Precautions

• Prices

• Inventory availability

• Product photographs

We make reasonable efforts to keep product information accurate and up to date.

However, minor differences may occasionally result from photography, display settings, packaging revisions, or manufacturing variations.

If a significant discrepancy affects a purchase, customers may contact us for assistance under our applicable policies and consumer protection requirements.

5. Cosmetic Products and Personal Considerations

Beauty and skincare products may perform differently depending on individual circumstances.

Skin type, sensitivities, allergies, environmental conditions, and application methods may influence a customer's experience.

Customers should carefully review ingredient information and follow the instructions provided with each product.

When appropriate, we recommend testing unfamiliar skincare products on a small area before regular use.

If an adverse reaction occurs, discontinue using the product and seek professional advice when necessary.

Information published on seravellee.com is intended to support informed purchasing decisions and should not be interpreted as individualized medical guidance.

We do not promise identical results for every customer.

This section does not limit any legal rights relating to unsafe, defective, or incorrectly described products.

6. Product Availability and Inventory

Products displayed on our website are offered subject to availability.

Availability may change because of inventory adjustments, supplier schedules, customer demand, or fulfillment conditions.

We may introduce new products, discontinue existing items, or limit order quantities when reasonably necessary.

If an ordered item becomes unavailable after payment, our team will contact the customer when appropriate to discuss available solutions.

Depending on the circumstances, these solutions may include a refund or an alternative arrangement accepted by the customer.

We will not substitute materially different merchandise without the customer's agreement.

7. Prices and Purchase Totals

Unless otherwise specified, product prices on seravellee.com are displayed in United States Dollars (USD).

Prices and promotional offers may be updated periodically.

Before submitting payment, customers will have the opportunity to review their order summary.

The amount payable may include:

• Product prices

• Shipping charges

• Applicable taxes

• Discounts or promotional adjustments

• Other charges clearly disclosed during checkout

Promotional offers may have eligibility requirements, expiration dates, or product restrictions.

Customers should confirm the final payable amount before completing their purchase.

If a substantial pricing or technical error affects an order, we will communicate with the customer and resolve the matter according to applicable law.

8. Placing and Confirming an Order

Customers must provide accurate information when placing an order.

Information required for a purchase may include the customer's name, email address, shipping destination, billing details, contact number, and selected merchandise.

After an order is submitted, an automated confirmation may be sent to the email address provided at checkout.

This confirmation indicates that we have received the order.

Order fulfillment may remain subject to payment approval, product availability, fraud prevention review, and delivery eligibility.

If an order cannot be completed after payment has been collected, an appropriate refund will be arranged through the original payment method.

9. Payment Arrangements

Payments on seravellee.com are handled using the payment methods offered at checkout.

Payment availability may depend on the customer's location and the payment services currently supported by our store.

Transactions may be handled by independent third-party payment processors.

Customers are responsible for ensuring that their payment information is accurate and that they are authorized to use the selected payment method.

For security reasons, customers should not send complete card details, account passwords, or security codes through regular customer service emails.

Personal information associated with transactions is handled in accordance with our Privacy Policy.

10. Preparing Orders for Shipment

Following successful payment confirmation, eligible orders generally require 1–5 business days for processing.

Processing activities may involve payment verification, inventory confirmation, packaging, and shipment coordination.

Business days exclude weekends and public holidays.

Processing may occasionally be extended during high-demand periods or because of inventory and logistical circumstances.

Where significant delays occur, we will make reasonable efforts to notify affected customers.

11. Delivery Services

seravellee currently offers shipping to eligible destinations within the United States.

Our estimated standard transportation period is 10–20 business days after dispatch.

Together with the usual order processing period, the estimated total delivery timeframe is generally 11–25 business days.

These estimates are not guaranteed delivery dates.

Actual delivery may be affected by weather, carrier operations, public holidays, customs procedures where applicable, or other transportation-related circumstances.

For additional information, customers should review our Shipping Policy.

12. Shipping Fees and Checkout Information

The currently confirmed shipping arrangement for eligible U.S. orders is:

Standard Shipping

• Order amount: $36.90 USD or more

• Shipping fee: $6.99 USD

• Estimated transportation time: 10–20 business days

For orders below $36.90 USD, the applicable shipping availability, shipping options, and charges will be displayed at checkout before payment is completed.

Customers will be able to review applicable shipping charges before completing payment.

We may introduce shipping promotions or revise shipping arrangements in the future. Any such changes will be disclosed through the relevant purchasing information.

13. Shipping Facilities and Delivery Partners

Orders may be prepared or dispatched through suppliers, warehouses, or third-party fulfillment partners.

Fulfillment locations may vary based on inventory availability, product type, and delivery requirements.

A package may originate from a location different from our registered company address.

We do not represent that every order is shipped from within the United States.

Regardless of the fulfillment arrangement, customers may contact seravellee for shipping assistance.

The involvement of external logistics providers does not remove our obligations under applicable consumer protection laws.

14. Tracking and Delivery Assistance

After an order has been dispatched, available shipping and tracking details will generally be communicated through the email address associated with the purchase.

Tracking information may take time to become active within a carrier's system.

Customers who experience unusual delays, missing parcels, or delivery discrepancies should contact our support team.

Email: service@seravellee.com

Please provide the order number and relevant shipment details.

We will review the situation and coordinate with relevant service providers where appropriate.

A carrier's delivery confirmation does not automatically prevent a customer from reporting a legitimate delivery concern.

15. Changes and Cancellation Requests

If you need to adjust or cancel an order, please contact customer support promptly.

Cancellation requests may be submitted within 24 hours after placing an order, provided that fulfillment has not progressed to a stage where cancellation is no longer reasonably possible.

Changes may not be available once packaging, shipment preparation, or dispatch has begun.

If an order has already shipped, customers may request an eligible return after delivery according to our Return & Refund Policy.

No undisclosed cancellation fees will be charged.

Cancellation inquiries should be sent to service@seravellee.com with the relevant order number.

16. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the conditions for eligible product returns and refund requests.

Customers may request eligible voluntary returns within 14 calendar days after delivery.

For preference-based returns, products must generally remain unused, unopened, and in their original condition, subject to applicable legal requirements.

Customers should contact our support team before sending items back.

Once an approved return has been received and inspected, eligible refunds are generally initiated within 5–10 business days.

Refunds are ordinarily issued to the original payment method.

Exchange availability may depend on product eligibility, inventory, and the circumstances of the request.

Please review our Return & Refund Policy for detailed instructions, return shipping responsibilities, and applicable exclusions.

Nothing in these Terms removes mandatory remedies for defective, unsafe, damaged, incorrect, or materially misdescribed merchandise.

17. Problems With Purchased Products

Customers should contact us promptly if a purchased item arrives damaged, defective, incomplete, incorrect, or substantially different from its description.

When reporting an issue, customers may be asked to provide:

• Order number

• Product name

• Description of the issue

• Supporting photographs, when appropriate

Our customer support team will assess the circumstances and provide an appropriate solution.

Depending on the situation, remedies may include a replacement, refund, return, or another resolution required by applicable law.

Customers will not be required to bear unreasonable costs caused by our fulfillment errors.

18. Customer Accounts

Certain website functions may allow customers to create or manage accounts.

Customers are responsible for maintaining accurate information and safeguarding login credentials.

If unauthorized account activity is suspected, please notify our support team.

We may take reasonable steps to protect accounts and prevent fraudulent or unauthorized activity.

19. Ownership of Website Materials

The content presented on seravellee.com may include photographs, graphics, text, product descriptions, branding, logos, and other creative materials.

Such materials may be owned by or licensed to seravellee and may be protected by intellectual property laws.

Visitors may use website content for lawful personal shopping purposes.

Unauthorized copying, redistribution, modification, or commercial exploitation of protected materials is prohibited unless permission has been granted or applicable law permits the use.

20. Independent Service Providers

Our store may use external providers to support:

• Website hosting

• Payment transactions

• Order processing

• Shipping and delivery

• Customer communication

• Analytics

• Website security

Some links or website features may direct customers to independently operated services.

These providers may have their own terms and privacy practices.

We do not control unrelated third-party websites.

However, using third-party service providers does not eliminate consumer protections or obligations imposed on our business by law.

21. Website Maintenance and Updates

We aim to keep our online store accessible and maintain accurate information.

Temporary service interruptions may occur because of technical maintenance, connectivity issues, or circumstances affecting our service providers.

We may update product listings, website features, and informational content as reasonably required.

Any such changes remain subject to applicable customer rights and legal obligations.

22. Responsibility and Legal Limitations

To the extent allowed by applicable law, seravellee and Hubei Shengyeqiong Network Technology Co., Ltd. are not responsible for indirect or consequential damages where such exclusions are legally enforceable.

We are not responsible for losses arising solely from circumstances outside our reasonable control, except where the law provides otherwise.

Nothing in these Terms removes liability that cannot legally be excluded or limits mandatory customer remedies.

23. Unexpected Events

Certain events outside our reasonable control may affect order processing, shipping, or website availability.

Examples include severe weather, natural disasters, carrier disruptions, government restrictions, public emergencies, technical failures, and supply chain interruptions.

We will make reasonable efforts to communicate material delays and provide assistance to affected customers.

Rights relating to cancellations, refunds, and other remedies remain subject to applicable law.

24. Personal Information and Privacy

Our Privacy Policy explains how we collect, use, share, and protect personal information.

Information may be processed for order management, payment confirmation, product delivery, customer service, fraud prevention, and applicable legal requirements.

Questions regarding personal information may be directed to service@seravellee.com.

25. Customer Communications

By placing an order or contacting us electronically, customers acknowledge that communications may be conducted through email or other electronic channels.

These communications may include order confirmations, shipping updates, customer support responses, refund notifications, and important service announcements.

Marketing communications are subject to applicable consent and unsubscribe requirements.

26. Changes to Our Terms

We may revise these Terms periodically to reflect operational adjustments, service changes, product updates, or legal requirements.

The current version will be made available on our website.

Changes will not retroactively remove customer rights that already apply to completed purchases.

27. If a Provision Is Unenforceable

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Related Policies

These Terms should be read together with the other policies published on seravellee.com.

Relevant documents may include:

• Terms of Purchase

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

Where another policy provides more detailed information about a particular purchasing issue, the documents should be interpreted together.

Mandatory consumer protections remain unaffected.

29. Business Identification

Brand Name: seravellee

Legal Company Name: Hubei Shengyeqiong Network Technology Co., Ltd.

Official Website: https://seravellee.com

Business Address: Room 2, 17th Floor, Unit, Building S7, Buildings G11 and S7, Baishazhou Garden Phase I, No. 7 Sitan Road, Baishazhou, Zhangjiawan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email: service@seravellee.com

Business Phone: +86 27 5962 3058

Business Ownership:

seravellee is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd., which manages website operations, customer service, order coordination, and related retail activities provided through seravellee.com.

30. Customer Service and Questions

If you have questions about these Terms, your order, payment, delivery, returns, refunds, or other services, please contact:

Email: service@seravellee.com

Phone: +86 27 5962 3058

Website: https://seravellee.com

We aim to provide clear information, practical assistance, and a convenient online shopping experience for customers exploring our beauty and personal care products.

Thank you for choosing seravellee.