Shipping Policy
At seravellee, we aim to provide customers with a convenient and transparent online shopping experience. We understand that reliable delivery, clear shipping charges, and timely order updates are important when purchasing beauty and personal care products.
This Shipping Policy explains how orders placed through seravellee.com are processed, prepared, shipped, tracked, and delivered.
seravellee is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd., the legal company responsible for website operations, order coordination, shipping arrangements, and customer support.
Please review the following information before placing an order.
1. Order Processing and Preparation
After payment has been successfully confirmed, orders generally require 1–5 business days for processing and shipment preparation.
During this period, our fulfillment team may:
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Verify payment confirmation
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Review order information
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Confirm product availability
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Prepare purchased items
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Arrange appropriate packaging
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Coordinate shipment with logistics partners
Business days exclude weekends and public holidays.
Processing may occasionally take longer due to increased order volumes, promotional events, inventory adjustments, or circumstances affecting fulfillment operations.
If a significant processing delay occurs, we will make reasonable efforts to inform affected customers.
2. Shipping Destinations
seravellee currently offers standard shipping to eligible addresses within the United States.
Shipping availability may depend on:
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Delivery destination
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Product availability
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Carrier service coverage
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Shipping restrictions
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Fulfillment arrangements
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Current logistics conditions
Certain locations may have limited delivery availability.
If we are unable to deliver an order to the address provided, our customer support team will contact the customer to discuss available options, including cancellation and a refund where appropriate.
3. Standard Shipping Rates
Shipping charges are determined according to the applicable order conditions and the shipping options available for the delivery destination.
Standard Shipping — United States
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Orders of $36.90 USD or more: $6.99 USD shipping fee
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Orders below $36.90 USD: The applicable shipping fee and available shipping options will be displayed at checkout before payment is completed.
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Estimated Transit Time: 10–20 business days after dispatch
The final shipping charge and available delivery options shown at checkout are the applicable charges for the order.
Any future promotional shipping offers or adjustments to shipping rates will be subject to the conditions disclosed at the time of purchase.
4. Estimated Delivery Time
Delivery estimates consist of two separate stages:
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Order Processing: 1–5 business days
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Shipping Transit: 10–20 business days after dispatch
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Estimated Total Delivery Time: 11–25 business days
These estimates are provided for reference and do not represent guaranteed delivery dates.
Actual delivery times may vary due to:
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Carrier schedules
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Weather conditions
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Public holidays
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Transportation disruptions
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Seasonal shipping demand
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Customs procedures, where applicable
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Local delivery conditions
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Other circumstances beyond our reasonable control
We recommend considering these estimated timeframes when placing your order.
5. Shipping Origin and Fulfillment Arrangements
Orders placed through seravellee.com may be prepared and dispatched from different fulfillment locations depending on product availability, inventory arrangements, and delivery requirements.
Orders may be fulfilled through our own facilities, suppliers, or third-party logistics partners.
The shipping origin may differ from the registered business address of Hubei Shengyeqiong Network Technology Co., Ltd.
Not all orders are necessarily dispatched from a warehouse located within the United States.
Regardless of the fulfillment location, customers may contact seravellee directly for shipping-related questions and assistance.
6. Shipping Confirmation and Tracking
After an order has been dispatched, we will generally send a shipping confirmation email to the address provided during checkout.
Where available, the notification may include:
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Shipment tracking number
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Shipping carrier
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Tracking instructions
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Shipment status information
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Estimated delivery updates
Tracking information may not become active immediately after dispatch.
Some carriers require additional processing time before the first tracking update appears in their systems.
If your tracking information has not been updated for an extended period, please contact:
Please include your order number and any available tracking information.
Our support team will review the situation and provide assistance.
7. Shipping Delays
Although we aim to provide dependable delivery services, unexpected shipping delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please contact our customer support team.
To help us investigate, please provide:
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Order number
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Shipping address
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Tracking number, if available
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Description of the delivery concern
Our team will review the available shipment information and coordinate with the relevant logistics provider when necessary.
Where an order is significantly delayed or cannot be delivered, we will assess the circumstances and provide an appropriate resolution in accordance with applicable consumer protection requirements.
We will not automatically deny assistance simply because a shipment has already been handed to a carrier.
8. Lost or Missing Packages
If your package appears to be missing or lost during transportation, please contact us as soon as possible.
We may work with our fulfillment partners and shipping carriers to investigate the issue.
Depending on the circumstances, an appropriate resolution may include:
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A replacement shipment
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A refund
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Another reasonable solution agreed upon with the customer
Customers are not automatically responsible for every loss occurring after an order has been dispatched.
For assistance, contact:
Please include your order number and available tracking details.
9. Packages Marked as Delivered but Not Received
If your tracking information indicates that your package has been delivered but you cannot locate it, please check the following locations:
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Front entrance or designated delivery area
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Mailbox or parcel locker
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Building reception or mailroom
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Household members
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Nearby neighbors, where appropriate
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Delivery notes provided by the carrier
If the package remains missing after these checks, please contact our customer service team.
Email: service@seravellee.com
Please provide your order number and tracking information.
Our team will review the circumstances and assist with a reasonable investigation.
A tracking status marked as “Delivered” does not automatically prevent us from reviewing a legitimate customer complaint.
10. Shipping Address Changes
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible.
Please provide:
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Order number
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Recipient name
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Correct shipping address
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Contact information
We will make reasonable efforts to accommodate address corrections before shipment.
Once an order has entered fulfillment or has already been dispatched, address modifications may no longer be possible.
Changes requested after dispatch depend on carrier capabilities and cannot be guaranteed.
11. Incorrect or Incomplete Shipping Information
Before confirming your purchase, please verify the accuracy of your delivery information.
Important details include:
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Recipient name
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Street address
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Apartment or unit number, if applicable
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City
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State
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ZIP code
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Contact telephone number
Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional coordination requirements.
If a delivery problem results from inaccurate information provided during checkout, we will review the circumstances and explain the available options before requesting additional charges.
Nothing in this section limits rights or remedies required by applicable consumer protection laws.
12. Unsuccessful Delivery Attempts
In certain circumstances, shipping carriers may be unable to complete delivery.
Possible reasons include:
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Incorrect or incomplete delivery information
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Inaccessible delivery locations
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Unclaimed packages
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Delivery restrictions
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Multiple unsuccessful delivery attempts
If a package is returned to a fulfillment facility, our team will review its status and contact the customer when appropriate.
Depending on the circumstances, available solutions may include reshipment, an eligible refund, or another reasonable arrangement.
Any additional shipping charges will be communicated before the customer agrees to them.
13. Shipping-Related Returns and Refunds
Shipping concerns, product returns, and refund requests are handled according to our Return & Refund Policy and applicable consumer protection requirements.
For eligible preference-based returns, customers may be responsible for return shipping charges where properly disclosed.
If a customer receives a product that is damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate resolution without imposing unreasonable costs caused by our error.
Customers should contact our support team before returning products.
Please do not send returned merchandise directly to our registered business address unless specifically instructed by our customer support team.
For return assistance, email:
14. Customer Support
If you have questions about shipping charges, order processing, delivery estimates, tracking information, or delivery concerns, please contact us.
Customer Support Email:
service@seravellee.com
Business Phone:
+86 27 5962 3058
Official Website:
seravellee.com
When contacting our support team about an existing purchase, please include your order number whenever possible.
15. Company Information
Brand Name:
seravellee
Legal Company Name:
Hubei Shengyeqiong Network Technology Co., Ltd.
Official Website:
seravellee.com
Registered Business Address:
Room 2, 17th Floor, Unit, Building S7, Buildings G11 and S7, Baishazhou Garden Phase I, No. 7 Sitan Road, Baishazhou, Zhangjiawan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email:
service@seravellee.com
Business Phone:
+86 27 5962 3058
Business Ownership Statement
seravellee is owned and operated by Hubei Shengyeqiong Network Technology Co., Ltd.
The company is responsible for website management, order coordination, fulfillment arrangements, customer communications, and related services provided through seravellee.com.
Our Shipping Commitment
At seravellee, we believe customers should have access to clear shipping information, reasonable delivery expectations, and dependable support when delivery concerns arise.
We aim to provide transparent shipping charges, accurate order updates, and practical assistance throughout the fulfillment and delivery process.
Thank you for shopping with seravellee. We appreciate your trust and look forward to providing a convenient and reliable online beauty shopping experience.